Returns & Exchanges
At Étoile Luxury Vintage, we strive to ensure your pre-loved designer pieces meet your highest expectations. If you are not completely satisfied with your purchase, we offer a 14-day return window for a full refund or exchange, provided the security tag remains intact.
Initiate Your Return
Contact our concierge team within 14 days of delivery to request a Return Authorization (RA) number and receive your prepaid shipping label.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all authenticity cards, dust bags, and the Étoile security seal are included and undamaged.
Ship the Item
Drop off your package at any authorized courier location or schedule a complimentary pickup using the provided return shipping documentation.
Quality Inspection & Refund
Once our experts verify the item's condition and authenticity, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing